[Resolved] Samsung India — poor service for washing machine repair - from samsung pune service center

Shreeveer

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411006

Registered service order [protected].
I have registered complaint for washing machine repair on 28th aug 2017.. Till date i have contacted customer care almost 5 times.. Every time i got assurance that service engineer will call me but i have got any call from them. I tried contacting on personal number of service engineer ilias from pune but number was out of service which was provided by samsung service center.
Customer satisfaction is the only golden rule to get maximum business through referrals.
But because of some irresponsible people working with such renowned brand customers do not recommend anyone to go for with these companies. No doubt the service is good but company has to take care of all the feedbacks from its customers so that can improve better on services.

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Oct 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd