Samsung India — poor service & response of samsung india

 
2 Reviews
UIT Main Road Bhiwadi, Bhiwadi, Rajasthan, India
 singh83vijay on Aug 19, 2019
I purchase refrigerator in year 2006 and. M facing problem i wrote e-mail to samsung indian ceo also because m not get solution of my complained no.-[protected] on dated-20.07.19 through your customer care for my product (Refrigerator) issue and after passed 13 days also its not resolve my problem. They pushing me to replace / scrap this existing product. Its very surprise that they not understand customer pain or financial problem just they avoid their responsibilities & transfer case to customer and bluntly saying this spare will not arrange or it will not resolve you need to scrap. Even though behavior was also not satisfactory.
Pl look into this issue and need to take action immediately. Hope you will understand my concern and provided some solution as because its a liability of all the product manufacturer to provide the spare after sale service and customer service is in your own priority

Thanks & regards
Vijay singh
Email:[protected]@gmail.com

Complaint Status


[Aug 19, 2019] Samsung India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

We are buy samsung led ru7100, 08.08.19, Your service engineer sri krishna cell: [protected] not responding not instillation our tv still now.

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    Customer satisfaction rating
    46%
    Complaints
    13035
    Pending
    712
    Resolved
    5804
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - poor service & response of samsung india