[Resolved] Samsung India — power bank delivery

Imtiaz Mandu

from Patna, Bihar

Address:	800013
Website:	My Galaxy app

I ordered a power bank from my galaxy app on 5th december when there was an offer between 3-4 pm. And today, the day i am submitting my complaint is 9th jan and i have not received my product so far. I have already cleared my payment. I even mailed the samsung twice but got no response and got a called where they said the product has reached and must have been returned by you. When i completely denied, they said they will ship and deliver my product as soon as possible. But it has been more than a month and i haven't got my product. What kind of service is this? I am really disappointed by samsung. I had never expected this kind of service by such a reputed company. I wish you would look into the matter after my complain and deliver my product. And i would make sure not to shop again with samsung.
Thank you!

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Feb 12, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd