[Resolved]  Samsung India — premature failure of samsung refrigerator

Address:	122008
Website:	www.samsung.com

I have purchased this very high end refrigerator from samsung for indian rs. 75000/- (Ten equivalent to usd - 1500 appx.) in may 2012. It had a compressor warranty of 10 years and machine warranty of 1 year.

The purchase details are

1. Model no = rs21hutpn1
2. Serial no = u99543cc200015
3. Purchase date = may 24, 2012
4. Purchased from = dawar international electronics pvt. Ltd.
5. Purchase invoice= dowb6358 dated 24 may 2012

After six years of operations there was a performance fault in this unit. We complained to samsung. They reviewed and declared this unit as unrepairable. Thy declared this as rarest of rarest situation where such a high end unit becomes unrepairable.

Since this product is expected to last 10-20 years therefore, taking cognizance of the rare type of fault getting developed there, samsung has agreed to refund my purchase price but, i have requested them for a replacement of this with a similar unit. I am worried that if they refund my puchase price then similar unit is now @ inr rs. 1, 10, 000/- which is again appx. Usd 1500 appx.

Samsung is not responding to my this request while i think that because

1, this is a premature product failure as acknowledged by their team.
2. Customer is not at fault here but suffering now

Therefore samsung shall simple replace the unit with same unit.

I seek your help for same.

Amit dhingra
Email : [protected]@akdc.co.in
Ph. : +91 [protected]