[Resolved]  Samsung India — Product

Address:	Bangalore, Karnataka, 560049
Website:	www.samsung.com/in/info/contactus/#none

I bought C9 pro for my wife's birthday on 13th march 2017. Second day itself the Proximity sensor didnt work.
I called Samsung support and they gave the case number [protected] and told me to go to the showroom itself.
They did something and proximity sensor worked. Next day charger didnt work, Random reboots & intermittent touch issue again called up support.
They told me to visit service center in RT nagar. My house is in kr puram and drove all the way 35kms to showroom 1st time and 30kms to service center 2nd time.
They agreed for 14 day replacement or refund with DOA.
But as per samsung process they need one sticker on the box which was taken by the showroom guys while they were putting the flip cover.
They denied for DOA as the sticker is not available. Being an IT giant. Your process relies on a small sticker which the customer is not informed of.

Next issue is Charger - they are ready to replace the charger but the phone has to be reapplied with the same version of software.
I dont understand the logic on this when the charger is hardware faulty but the phone has to be reimaged. I lost data on the phone as i waited in the show room for more than 2 hours.
I went at 4.45 and came out only at 7.05pm.

Samsung need to take this really serious on the way customers are handled.
The process is too complex for resolving a small issue.
I have a ipad which had issues and the way Apple treated us is way superior than this support. For the small charger issue i had to wait for infinite time which doesn't make sense.

Being a IT giant the processes should be simple for customers instead the process is in stone age.
It is evident with the product quality that the charger for this 37K phone just died in one day.
The phone heats up and random reboots & Touch issues.

if you are customer will you accept this for a phone of 37K.

Kindly give me a DOA for the device as it is nearing 14 days.
I have also told them that I can upgrade to Samsung S7 if needed.
I am big fan of samsung but now burnt my hands.
Even when the Samsung note 7s were exploding.
I was assured about samsung's quality which I have seen before and opted for C9 pro.
I think no wonder this one can explode soon.

Kindly give me a DOA for the device as it is nearing 14 days.
Please call me in +91 [protected].
Please let me know if I have to take it legally.

Rahul from CEO desk called me and told me to contact the service center for DOA. He gave a number [protected] (Gopal) to proceed further with DOA. But when I called Gopal.
He is not aware of any of these details. Is there anyone who can help me.

When send email from samsung website there is no acknowledgement from the site to my email which is very basic. I think these things has to be taken care seriously.

Thanks & Regards
Dhilip Kumar