[Resolved] Samsung India — Product installation

Madhukar Rekhate

from Vasai-Virar, Maharashtra

Address:	Bhandara, Maharashtra
Website:	www.consumercomplaints.in

I have purchased Samsung 40' curved full HD TV on 16/04/2017 from M/s Delhi Enterprises, Station Road, Bhandara, state Maharashtra, PIN Code 441904. The product is delivered to me but installation is still pending. daily we are following up your dealer and he is promising to send the person immediately but failed to do so from last 10 days.

Dealers contact no is[protected].

TV Details : Model No. 40K6300AKLXL, Sr. No. 0A7X3P3J300481

Bill No : 13 dated 16/04/2017

Due to above episode we are very much disturbed and thinking of returning the product . We just thought to inform you as M/s Samsung is a reputed Company so to have your dealers also equally responsible and customer oriented.

If the TV is not installed tomorrow I will have no other option but to return it.

Hope my concern will be taken up on top priority & immediate action will be taken.

Regards.
M.R.Rekhate
Bhandara
Cell No [protected]
email : mrr.[protected]@ashokleyland.com

Was this information helpful?

No (0)

Yes (0)

May 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd