[Resolved] Samsung India — product received defective

enasbn

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400004

I have received samsung refrigerator model code rt28n3342r2.: the cardboard carton (Box) was completely torn from the base. The thermocole of the base was completely open. The back side of the refrigerator was covered with a thick layer of dust. The entire outer body of the refrigerator was covered with dust layer. There was no plastic cover on the refrigerator.
I have spoken with the online customer chat but they are unable to help.
I wish to return the refrigerator. Please deliver new, clean and petty pack product at the earliest.
A global company like yours needs better service.

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Feb 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd