[Resolved]  Samsung India — purposeful refund delay & poor grievance redressal

Address:

600075

My name is meera vignesh. 3 years back i purchased an air conditioner (Samsung invertor model) at shah showroom chrompet. The price of ac is nearly 45000. Within 3 months of purchase the condenser got spoiled & i spent 3-4k as they said that those condenser doesn't comes under warranty. And within 3 years i spent more than 25000 to repair the local samsung product and this value is exclusive of the amount i spent for refilling the gas. I procured that unworthy samsung product & we made complaint to samsung regarding this but not accepting on their own delay in addressing the issue they finally accepted to pay 30% of product cost. Its almost 3 months from the day they accepted to refund but till today they give lame reasons for non refunding the amount back. We are literally tired by the way samsung addressing its customer on their grievances & openly cheating the consumers without refunding to pay the promised amount. Im surely going to file a complaint legally against samsung for their unethical behavior in sorting out consumer grievances if this did not give us expected output. I would really not recommend samsung products to anyone & i swear that i will never ever use samsung products ever again in my life.