[Resolved] Samsung India Pvt Ltd — Faulty samsung galaxy s8 plus

ustadprem

from Hyderabad, Telangana

Address:

New Delhi, Delhi, 110044

Sir, I purchased a new Samsung Galaxy S8 plus for Rs 65000 here in Hyderabad at a Samsung outlet. The device is defective from day one in that it does not charge beyond 81%. The Samsung dealer who sold it to me told me to go to the Samsung Service centre and get a DOA and that He would replace the device. The people at the service centre said that they were aware of this problem with their S8 plus devices and gave me a customer care number to call and complain. The people at this number all they do is listen to my grievance and immediately cut the call. I request the Samsung top officials in this city (Hyderabad) to either replace my faulty device or refund my money. My devices IMEI number is - [protected] purchased on 4/5/20017.

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May 18, 2017

Complaint marked as Resolved

Unlike the telecallers at the Samsung Customer Care the higher officials who work for the company are extremely kind, considerate and helpful. An senior official named Mudit immediately called me and assured me that he would do whatever was needful to service my phone or replace it. Thankfully the problem was not with the device itself but with a precautionary measure which Samsung has installed in their latest flagship phones in that the phones will cease to charge beyond the 80% mark if the room temperature is beyond 35 degree Celsius. This was what was causing the phone to stop charging at 80% as my home temperature because of this scorching mid summer heat is beyond the 35 degree mark. The senior Customer Care Officer Mr. Sirish Kumar at the Customer Care service centre here in Tarnaka, Hyderabad was very helpful in resolving my concern. Special thanks to him. Samsung is a great company and their phones are the best Android phones in the world. Thank you Samsung. Regards - Prem.

Samsung India customer support has been notified about the posted complaint.

May 17, 2017

Updated by ustadprem My name is Prem Vial and my mobile number is [protected]

Verified Support

May 17, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd