[Resolved]  Samsung India — Re: [ANSWER]Not Solve Issue / No proper service -Ref No-[protected](5)

Address:Karnal, Haryana, 132001
Website:www.samsung.com/in/info/contactus

Dear Madam,

Reminder -1

24 hrs has been passed no action & no reply from your side.

Regards

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On Monday, February 6, 2017 5:22 PM, Sandeep Tarafdar wrote:

Dear Madam,

Thanks for your reply. Please find below my reply in red colour.


1-Kindly keep the temperature is setting in both sections as per the season. Done

2-Avoid the frequent door opening and closing of the refrigerator. Noted

3-Kindly check the voltage is proper at your place (220v~230V). Done

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition). Noted

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly. Done in your work shop

However refrigerator problem is still remain.

Once again I have requested to you please replace my refrigerator by new one. since we are not belonging to rich family.

Once again I'm attaching here with refrigerator pics & bills.

1. You have not reply proper against my complain. Why karnal service center is not attending proper complain from customer.
2. It went twice in the span of 3 days & total 5 times to in your work shop but now again yesterday ( 5th Feb'17) we are facing same problem.
3. What about the dent which is came through your transportation negligence.
4. Now already we lost 1 year & we have not using proper advantage of new refrigerator for that we spent 24, 000 INRS.
5. Who will be responsible if my warranty period is over.
6. Please understand we had taken loan for purchase the refrigerator.
7. Still you are not sent any responsible engineer to investigate this issue.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

On Monday, February 6, 2017 3:23 PM, Samsung Customer Support Center wrote:

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Your question
Dear Sir,

Regret to say that, we are very much disappointed after purchase the Refrigerator from Samsung since after purchasing(Purchase Date-2nd Feb''16) near about 6 months we are facing problem in fridge i.e. Cooling problem, in freezer no ice formation. We had contacted to dealer but he puts hands off and advised, please contact to Samsung service center at toll free number in Karnal (Haryana State). We had contacted but they have not responding proper after 9 to 10 days one technician has come & said us we have to take your refrigerator in our work shop (Karnal). After 10 days he returned back our refrigerator with lots of dent in body & said madam now ok & it’s working. We sacrificed & think ok now our refrigerator is working. However after 20 days again we are facing same problem in our refrigerator. It went twice in the span of 3 days at your service center (work shop).

Now again today we are facing same problem in our refrigerator.

Please tell me now what to do. See we are not belonging any rich family it is very difficult for us to purchase new one & this refrigerator was purchased in Rs. 23, 500 (Twenty three thousand five hundred) and we had taken loan from my family member’s for purchase.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

Counselor answer
Dear Ms. Tarafdar,

Greetings of the day!

Thank you for sharing your query with Samsung and providing us the opportunity to assist you.

Please accept our sincere apologies for the inconvenience you may have experienced

This is with reference to your concern regarding “Cooling Issue” in your Samsung Refrigerator.

As per your e-mail, we would like to suggest you some troubleshooting steps, kindly follow these below mentioned step:-

1-Kindly keep the temperature is setting in both sections as per the season.

2-Avoid the frequent door opening and closing of the refrigerator.

3-Kindly check the voltage is proper at your place (220v~230V).

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition).

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly.

We would like to inform you that if issue still persist, kindly reach us via the same channel.

The Reference number of your email is: [protected]

For any further assistance, feel free to contact us via same channel or you can also contact at Samsung India customer care at 1800-40-SAMSUNG[protected].

You are our valuable customer and we look forward for continuous association with you in future.

Thanking and assuring you the best services always.

Warm Regards,

Ritu Verma

Email Support Team

Samsung India Electronics Pvt. Ltd.
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Feb 8, 2017
Complaint marked as Resolved 
Dear Madam, Reminder -1 24 hrs has been passed no action & no reply from your side. Regards Hide original message On Monday, February 6, 2017 5:22 PM, Sandeep Tarafdar wrote: Dear Madam, Thanks for your reply. Please find below my reply in red colour. 1-Kindly keep the temperature is setting in both sections as per the season. Done 2-Avoid the frequent door opening and closing of the refrigerator. Noted 3-Kindly check the voltage is proper at your place (220v~230V). Done 4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition). Noted 5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly. Done in your work shop However refrigerator problem is still remain. Once again I have requested to you please replace my refrigerator by new one. since we are not belonging to rich family. Once again I'm attaching here with refrigerator pics & bills. 1. You have not reply proper against my complain. Why karnal service center is not attending proper complain from customer. 2. It went twice in the span of 3 days & total 5 times to in your work shop but now again yesterday ( 5th Feb'17) we are facing same problem. 3. What about the dent which is came through your transportation negligence. 4. Now already we lost 1 year & we have not using proper advantage of new refrigerator for that we spent 24, 000 INRS. 5. Who will be responsible if my warranty period is over. 6. Please understand we had taken loan for purchase the refrigerator. 7. Still you are not sent any responsible engineer to investigate this issue. Kindly look into this matter & replace by new one with same model. Regards Shatabdee Tarafdar 9996155825
Samsung India customer support has been notified about the posted complaint.
Feb 08, 2017
Updated by Sandeep Tarafdar
No buddy attended my complain about my Refrigerator.

Regards
[protected]
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