[Resolved]  Samsung India — Received dented piece & misbehaviour by the showroom employee

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	No Web SIte

I read the above tag line of yours - "most trusted brand in india". Your are right, mostly all products at my home is of samsung. So this time i again went to buy a washing machine of rs. 23700 - wa65k4020hl/tl from razzle dazzle electronics, krishna nagar, new delhi on 21/03/2017. I paid the amount and was told that it will be delivered to my home. Around 09:00 pm i received the machine and unpacked it while creating video. As i checked that there was a big dent on the front side of the machine and informed the concerned person around 09.20 pm. He said me to call in the morning - bit shocking. Then i called him 11.30 am he said rudely "showroom khulne do" and disconnected my call. Then i called him at 01.45 pm he picked my call and said "time nahi hai" and disconnected my call. It was very frustrating for me and at same time i called him 7 more times, he picked and disconnected my call. Till this time i was fuming as if i have taken some favour or took that machine free of cost as the show room was far way from my office so cant visit that time. Really it was very disappointing after seeing such an abrupt behaviour of that person shukla working there. Is this the way they treat the customer after being guilty? Really shameful. Then i received my replaced piece on 22/03/2017 at 09.30pm after many calls and that too dented piece and i paid the delivery charges. I am not sure is that piece fresh or used? But this time it was really disappointing and sad after purchasing a samsung product from a showroom not online with my hard earned money. Are these things left only, as its a brand now, no care & value for customer. Really disgusting