Samsung India — reference no [protected]

Address:

PURANDAPUR, PURANDAPUR, Bankura, West Bengal, 722102

I am a customer of your samsung products each one of things of my house like tv freeze washing machine etc.
Almost 15 days ago i am facing issue of my samsung tv as same was not open due to power failure thats why are contacted your service center no located to bankura west bengal. They have accepted our issue and send one executive named brahma narayan who came to our house and checked the tv in front of me and says that ic need to be replaced along with smps board as once ic is damaged then whole board need to be replaced and total amount of rs.5000 to be charged for all the accerious. If i give him 2500 he will take care all the damaged as he will carry another testing smps board which he taken from company directly.
I completly denied his offers and called local engineer they have checked it and just take only 850 and do the need ful.

Being an almost 14 years of your customer never thought this type of bbugglury of your own company executive.
Hope you take a serious note against the executive as i wants to see what action you have taken against the executive.

Thanks & regards
Dibyendu
Ph-[protected]