[Resolved]  Samsung India — reference number [protected]

Address:

NAvghar Road, 401105

Sent: 13 march 2019 12:27
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'; 'rupali. [protected]@rediffmail.com'; '[protected]@gmail.com'
Subject: re: reference number [protected]

Dear all,

We have tried on the given number (+[protected] [head office) so many times but no one is attending call even gauri taneja is not giving any reply for our mail. As per akanksha pooja is on senior level who called us yesterday but she is too rude not even having manners how to talk to customers. Since samsung is in service industries employees should know how to talk to customer & how to react. Anyways if no one wants to help me i will lodge the complaint & let them come to fight in court. My money is not black money it is my harden money we have taken on bajaj emi. Without doing anything they are sending comment that complaint resolve which shows that how big cheaters they are!

Online there are so many complaint given against samsung product now i will coordinate with each person & we will give one complaint with all witness so everyone will get justice.

Best regards,

Neha parab

Sent: 12 march 2019 12:27
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'; 'rupali. [protected]@rediffmail.com'; '[protected]@gmail.com'
Subject: re: reference number [protected]

Dear all,

Complaint is not yet resolved. Yesterday (11th march 2019) soumya told me that she will arrange for senior technician & senior person on call for today (12th march 2018).

Today we got a call from ms. Pooja, she was too rude not ready to heard from our end she said it is not samsung issues so they will not resolve this issue.

I told her my brother is in whirlpool & he told me that this is the issue because of over gas filled due to which gas leakage is there & the fluid coming out. So it is clear that samsung only filled gas in refrigerator so we have to claim from samsung only for replacement of refrigerator.

This issue is not yet resolve.

Neha parab.

Best regards,

Neha parab

Sent: 11 march 2019 11:42
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'
Subject: fw: reference number [protected]

Dear madam,

We have taken refrigerator from vijay sales on 06/08/2017 of rs. 41500/- from that day no one has come for any service.

Please find the attached images for your reference.

From 5th march 2019 cooling was low so we have tried for customer care number but no one attended the call finally on 7th march shikha attended call & she gave me the reference number [protected]. She said technician will come & resolve the issues. Then from vasai samsung service centre mr. Salman shaikh came he saw that back side all junk was there. He said gas leakage problem is there so he will send another technician again we called customer care mr rakesh attended call he said they will send & as per the statement they send mr. Shahid for gas filling, but mr. Shahid couldn’t find out from where the gas is leakage. He said please put off the fridge & we will send other persons.
Again i spoke to customer care ms. Akanksha she said before 6pm on 7th march she will send senior technician but till today no one came to attend complaint. We have taken brand but what is the use from last 5 days we are suffering from all this.

Due to this complaint issue we have cancel our plan. We are suppose to go out 7th march & return by 10th march but we have cancelled tickets also. Cancelled tickets are attached.

Please change our refrigerator as soon as possible. We cannot take risk with this refrigerator.
We are working. We start from home by 7am & return home at 8pm.

We are waiting for your reply.

Best regards,

Neha parab