[Resolved] Samsung India — refrigerator 800 litres worst performance waste | |||
Hi I have purchased a refrigerator 5 in one .after I have received the product it was a defect piece where the inner beeding was not proper so I have got it replaces..second time when I received another one it was a defect one which was not in proper condition like there are dents on the fridge which was again replaced..third time again a replacement the same one also with the dent, but this time the bloody people are not responding and whenever I called them they are like we will come and rectify your problem it's almost 3 months one person visited my home from Samsung and verified and told there is a dent on the fridge and he told he will be giving that in writing from Samsung but he is not responding back..he is a bloody ### he is not even responding to me..I have invested 65000 on fridge and there is no response from the bloody Samsung representative...now that there are dents on my fridge which the Samsung people have failed to replace it want replacement of my product immediately.. Dinesh [protected] email id-. [protected]@gmail.com Was this information helpful? | |||
Jul 2, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 31, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
Hi Samsung team,
Still the fridge is not delivered to my address it's almost 2 months I have raised my issue .is this the way you behave with a customer.
I have invested 70000 rupees on fridge getting a defect one.what the hell is happening out there.
Let me know if you can solve my issue or not.when I am calling the reliance store from where I have purchased the fridge, those people are useless in giving proper response to people .
This is not fair. And the particular person who was touch with me at the start of the complaint MR.singh assistant manager in operations from Samsung headache..he is a worst person .I don't even know how Samsung people have recruited such a person who is irresponsible in giving proper response to the customer.
I want the some higher authorities to take a strict action against mr robin and resolve my issue as soon as possible.
Dinesh
[protected]
Still the fridge is not delivered to my address it's almost 2 months I have raised my issue .is this the way you behave with a customer.
I have invested 70000 rupees on fridge getting a defect one.what the hell is happening out there.
Let me know if you can solve my issue or not.when I am calling the reliance store from where I have purchased the fridge, those people are useless in giving proper response to people .
This is not fair. And the particular person who was touch with me at the start of the complaint MR.singh assistant manager in operations from Samsung headache..he is a worst person .I don't even know how Samsung people have recruited such a person who is irresponsible in giving proper response to the customer.
I want the some higher authorities to take a strict action against mr robin and resolve my issue as soon as possible.
Dinesh
[protected]
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What the bloody hell is this ...no concern towards customer complaint ..company only want sales and not service...
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd