[Resolved]  Samsung India — refrigerator 800 litres worst performance waste

Address:Hyderabad, Andhra Pradesh, 500087

Hi I have purchased a refrigerator 5 in one .after I have received the product it was a defect piece where the inner beeding was not proper so I have got it replaces..second time when I received another one it was a defect one which was not in proper condition like there are dents on the fridge which was again replaced..third time again a replacement the same one also with the dent, but this time the bloody people are not responding and whenever I called them they are like we will come and rectify your problem it's almost 3 months one person visited my home from Samsung and verified and told there is a dent on the fridge and he told he will be giving that in writing from Samsung but he is not responding back..he is a bloody ### he is not even responding to me..I have invested 65000 on fridge and there is no response from the bloody Samsung representative...now that there are dents on my fridge which the Samsung people have failed to replace it want replacement of my product immediately..

Dinesh
[protected]
email id-. [protected]@gmail.com
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Jul 2, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
May 29, 2018
Updated by dinesh nvn
See the pics where there are dents which you people have delivered to me ...bloody hell.

Verified Support
May 31, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Jun 02, 2018
Updated by dinesh nvn
You people are worst in delivering things.i was given a commitment that I would get a call from the higher level escalation, but it's almost 2 days there is no call from Samsung team.
What the bloody hell is this ...no concern towards customer complaint ..company only want sales and not service...
Aug 07, 2018
Updated by dinesh nvn
I have not yet received any information or call from you..why is Samsung company not able to call me or give me email ..this is the poor customer satisfaction .they are least bothered to give service to customer.they only want sales to get hiked..I bought a frige for 70000/- and they are not even replying me...how are the employees not responding to the customer queries...those people are getting paid by the customer money and they are not giving any kind of service to us..unfair, injustice...I want senior official to reply me and call me on my issue...I am not going to leave this issue untill it is resolved properly with proper communication...
Complaint comments 

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You people are worst in delivering things.i was given a commitment that I would get a call from the higher level escalation, but it's almost 2 days there is no call from Samsung team.
What the bloody hell is this ...no concern towards customer complaint ..company only want sales and not service...
Samsung India Customer Care's response, Jun 7, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Hi Samsung team,

Still the fridge is not delivered to my address it's almost 2 months I have raised my issue .is this the way you behave with a customer.
I have invested 70000 rupees on fridge getting a defect one.what the hell is happening out there.
Let me know if you can solve my issue or not.when I am calling the reliance store from where I have purchased the fridge, those people are useless in giving proper response to people .
This is not fair. And the particular person who was touch with me at the start of the complaint MR.singh assistant manager in operations from Samsung headache..he is a worst person .I don't even know how Samsung people have recruited such a person who is irresponsible in giving proper response to the customer.
I want the some higher authorities to take a strict action against mr robin and resolve my issue as soon as possible.

Dinesh
[protected]

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