[Resolved]  Samsung India — refrigerator

Address:Mohali, Punjab, 140301

There is huge gap while closing / inserting the vegetable tray as clear in the attached images. I originally planned to buy a simple refrigerator but paid rs. 10, 000 extra just for technology and aesthetic appeal of the samsung refrigerators.

But to my disappoint and utter harassment, i found vegetable tray completely out of alignment and not fitting properly showing huge gap. I even called the person from the shop from where i bought this refrigerator. Even the representative from samsung office mr. Lucky (Mobile no. [protected]) had no answer to this. He was concerned initially as according to him the gap should not have been there but later denied any resolution as the conglomerate samsung had no answer for what's known as manufacturing defect.

Since 14th oct 2017, i am calling their customer care almost every second day and spoken to number of their executives at length, telling my problem from beginning to all of them, but all in vain. No resolution from samsung is provided till now.
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Nov 30, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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