[Resolved]  Samsung India — refrigerator

Address:560003
Website:Miss Guidance

We had bought the two side door samsung in october 2014 from reliance digital (Mantri mall, bangalore). On 15th december'17, we got the shock when our refrigerator stopped working and had to lodge a request for service. The mechanic told us, the motherboard is gone faulty and we have to pay 22k for repairing becoz it was out of warranty period.

When we asked for the reason he told us that, the stabilizer was of less voltage. But the stabilizer was recommended by the technician at the time of installation. It was really surprising.

This was the first time we bought the product from "samsung" and we have to face this huge financial loss. Our other electronic products are from "lg" and they have not given any trouble so far.

If at the time on installation, if the technician had guided us properly we would not be facing such situation. Wrong information and guidance has resulted into financial loss.

Made a big mistake by buying the samsung product and i am really regretting by decision. This will be my last product from samsung.

Be careful when you are buying samsung product.

Thank you
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Jan 18, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Dec 12, 2017
ankityadavjivanshika's response
Tizen store nahi kholta
Verified Support
Dec 18, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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