[Resolved]  Samsung India — refrigerator

Address:

700089

I ASHOK DIDWANIA, On 2nd october, 2016, I have purchased a samsung refrigerator from sales emporium, 443 jessore road kolkata -74, , Its model no. is RT34k3923BS/HL .After installation it was working fine for 3 months but then its cooling slowed down.I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to do some temperature settings which I did but the problem is as it is and after various complaints which can verified at Samsung India IVR system, 2 to 3 times engineers came but the result was "zero", , one of engineers came and did the inspection. He advised me to change the “sensor" but again after 2 days the same problem occurs with additional problem of Ice on doors and walls and again I called samsung customer service centre and engineer came and said the cooling is not proper, I need to change additional some parts for which we have to take ur fridge to our service centre, , , which now I refused to do so, , , , , as many experiments were done by samsung engineers, , on 13th september 2017 another two engineer came and after inspection, , opened the freezer partition wall which was full of ice just like an "igloo" with improper cooling and said that this fridge needs 6-7 types of parts replacement (gas kets, both upper and lower wall partitions, sensors and two other parts ) and after that the fridge will may be ok, but they dsnt sure about it, means once already sensor was changed and again 6-7 parts they suggest to changed within the warranty period. after that samsung authorised person Mr Abhishek Rana contacted me & repair the fridge with additional warranty of 6 months in october 2017.but from 14 may 2018 i am again facing the same problem. on 16 may 2018 one engineer came from samsung & reply me that the same problem persist. so that this machine has some manufacturing defect, Therefore, I request samsung to kindly change the refrigerator because at the time of purchase i m not going to bargain the samsung company, , i paid the amount decided by samsung company thats not decided by me, and hence why i can take the manufacturing defected product .Now i m so much harassed about it, so pls go through about this mail immediately, , now it becomes more than enough harrassment for me, I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.