[Resolved] Samsung India — refrigerator
Bengaluru, Bangalore District, Karnataka, India
SuSumanth Nadig on Dec 29, 2018
I purchased a samsung 415l rt42m553.. Refrigerator 6 months ago in june 2018. And the fridge has now stopped working, raised a complaint on 27th december 2018. The service agent mentioned that the main board has to be replaced and told us that the part would be replaced in two days i. E., by 29th december (Today). The customer service didn't follow it up with me, and i had to call up the guy, later he mentioned they can only get it by 31st december. I asked them if it can be done earlier, upon which he mentioned that he'll check n call me in half an hour. Didn't receive any calls from them for couple of hours, again i called them back, for which they mentioned they'll receive the part only by 2nd of january. I don't understand why it takes 6-7 days for a part to be shipped from noida to bangalore. Instead of keeping the customer in dark, the correct dates have to be mentioned. Also, why should a new fridge have pcb issues. Pathetic product and pathetic customer service.
Complaint marked as Resolved Feb 1, 2019
[Dec 29, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Dec 31, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
|Add a Comment Updated:||Share0Tweet0|
[Resolved] Samsung - Complaint for not installing the new microwave oven 
[Resolved] Sim BSNL, Phone Samsung - about mobile draws 
[Resolved] Samsung Mobile - poor service 
[Resolved] Samsung India Ltd - customer care center bad experience 
[Resolved] Samsung India Limited - Poor Service Quality for New Customers 
[Resolved] Samsung Mobile Service - Complaint against Samsung India Mobile reg. my Mobile handset No.SGH-E600 IMEI/SERIAL NO 354914001933153 
[Resolved] Samsung - refrigerator 
[Resolved] Samsung LED TV - INTERNATIONAL WARRANTY 
[Resolved] Samsung Lcd Tv - LCD TV - Unacceptable Repair Cost 
[Resolved] Samsung Refrigerator - Rt 27 - Unpleasant Odor from the fridge. 
Post your Comment
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002