[Resolved] Samsung India — refrigerator | |||
I had purchased a Refrigerator of Samsung 253 L 2 Star Frost Free Double Door Refrigerator (RT28M3022S8, Elegant Inox, Inverter Compressor) ten month ago.but due to some reason from past few days the fridge was not getting cooled.So i had logged a request in samsung customer care on 18th feb 2019.and on the same engineer had visited the fridge in my house .and he told that there is rat bite issue in near drainage pipe. and he told me that rest is ok and he taken the multiple pictures of that part.but on the next day he was saying that upper circuit having some issue and not other things, so i told him that, will it get replaced ?then he told that he will try his best, but nothing has happened, i had taken 6 days follow-up with samsung cusomer care, their enginner and higher level of samsung person, but they are only saying that warranty not cover rat bite .but i told them that issue is not there where rat has bitten but on circuit.but they are straight away rejecting the claim.So it is not justice according to me buying a fridge worth of Rs.23000/- and even in warranty period they are not providing me any solution Was this information helpful? | |||
Mar 31, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 27, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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Mera new pannal kharp hua hai... But pass k customer care me complaint diya hun koi responce nai...
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Samsung India Customer Care's response, Mar 5, 2019
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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last day I revived message I won to 500000 doller money samsung UK it's true or not . and how to getting prize money
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd