[Resolved] Samsung India — refrigerator

Global Attraction Tourism

from Abhaneri, Rajasthan

Address:

Jaipur, Rajasthan, 302021

Purchased a samsung fridge in dubai in 2014. Shifted to india recently and fridge was not working. Called samsung service center several times during the process however most of agents were not aware whether compressor will be under warranty or not as it is purchased from dubai. A lack o[censored]nderstanding and knowledge. Engineer visited said that pc and compressor needs to be replaced. However on checking with local engineer he stated that compressor is working but pc needs to be replaced and since its international variant product will be available with samsung only.

In process called many agents who gave false assurances of speaking to service center, calling senior representative and many other false assurances.

The poor service provider samsung with bad customer services with no knowledge. You now need to service without any charges for your poor customer service

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Jul 27, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd