Samsung India — refrigerator

Address:

Tinsukia, Assam, 786125

I bought a refrigerator, model no.: rt28m3743bs/hl on 20/04/2019. The refrigerator was being used at my residence with utmost care. However, within just 4 months o[censored]se, the refrigerator broke down on 27/08/19.

I complained about the same to the retailer and was given the contact number of the service engineer. The number, however, was obsolete and after much difficulty i found the his number on my own. He came to inspect the fridge on 30/08/19 and told me that some parts need to be replaced and it will take 2 days for the said parts to arrive. When i enquired about the eta of the parts two days later, i was informed that there was no guarantee as to when the parts will arrive.

It has been over a week since the refrigerator has gone bad. It the hottest and must humid months in my part of the country. With no refrigerator, it is impossible for my household to function. I am extremely dissatisfied with the refrigerator as well as the service provided by your company. I fail to understand how can a newly bought fridge stop working in just 4 months. I am highly anxious about the quality of the product and well as the particular piece i bought. If a necessary item of household like refrigerator stops working for no good reason every few months, it defeats the purpose of buying the fridge. I want the entire refrigerator to be replaced with a piece that is not defective.

Thank you
Wartika bazari