[Resolved]  Samsung India — refrigerator coaling complaint

Address:	Chennai, Tamil Nadu
Website:	[email protected]

Hi team,

As per your concern your supposing us to service the refrigerator but i am not interested in servicing my new refrigerator that was recently purchased on 14.2.2018 its only 3 month older asset, i was keep on chasing you guys from past 2 month to fix the issue once i got purchased the refrigerator within 1 month itself s i am facing the freezing compliant day by day lot of trouble shooting steps has been shared by your team but there is no changes so i reached the retailer where i had purchased the refrigerator that guy reached you and logged a ticket for the mentioned case after the case raises the refrigerator was verified by your 3 technician for 4 week duration but every time they are sharing different different concern as the input and finally they updated there is some issue in refrigerator i am not satisfied on support you guys provided to me. So kindly share your escalation matrix to get the refund or replacement asset, because within 3 month duration if face these type of issue means what is the assurance about you product in future although i checked with retailer as well he updated me now a days we are getting cooling complaint issue on all the samsung refrigerator and r&d team or working on it we are not your sample holder for testing so i am not interested in using bad quality product in my home so kindly proceed the request to next level to get refund or replacement

As per your input you just updated that your samsung quality was good but within 1 month duration why i am getting this kind of complaint in my refrigerator it means that i used to get damaged asset or secondary grade asset so it need to be replaced please dont push us to service the refrigerator i am not interested in that so kindly take a immediate action on this.

Note : i am following your team for more than a month but without providing a solution the engineer named as kamlesh (1639) cancelled the request as issue is fixed this is not acceptable so kindly provide me a permanent fix or kindly root me to the escalation team.

My request no :[protected]
My contact no :[protected]