[Resolved]  Samsung India — refrigerator complaint no [protected]

Address:

400076

Dear sir,

We regret to bring this matter to your attention. However, it is after being frustrated by the several people who should have acted instantly on our complaint.

We purchased a new samsung ff 275l rt 30n refrigerator on 29 april'18 from croma store at 'r' city mall, ghatkopar, mumbai.

On 20 aug'18, the ice stopped forming in the freezer. We made the complaint on 22aug'18. We were advised to make a few changes to settings etc, but that didn't help. A service engineer was then sent to our house. He discovered that the gas had leaked & oil had got collected in the tray. He took pictures for his report.

Considering this in just 4 months of buying the fridge, we were not ready for them to open the fridge & fill gas. The piece was defective and needed to be replaced.

The service centre then gave the contact number of mr. Deependra singh from samsung. He in turn forwarded my complaint to one mr sharma in gurgaon. Mr. Sharma reiterated that he can only refill the gas!!

This is our third samsung fridge over the last 25 years, and we're really disappointed that it has failed in just 4 months!! We had gone in for a brand new fridge and would not like to have it undergoing repairs every now and then. We wouldn't like to have a defective piece when we've paid for a new one!

We trust you believe strongly enough in quality of your products and would ensure we are provided a replacement at the earliest. We do hope we are not forced to escalate this to a consumer forum.

Best regards,

Ameeta & rajiv sonalker