[Resolved]  Samsung India — refrigerator complaint no:[protected]

Address:

201301

This is with reference to my above product request no on which i have been charged rs 295 but been provided no resolution.

The engineer named gyanesh who visited to my place told that the requested part was not available so there can be no resolution to my complaint and he obtained his visit charge and did photo ops which he later told was the company's procedure to take the feed back.

I believe that i pay for the service not for the visit. The model number is in your record and i did not fill the detail you did so while registering the complaint why not did you give informed choice which i think being the service provider you are obliged to.

When i raised the matter with your customer care executive or whosoever he is as he introduced me being from escalation department fell in argument with me. Kindly refer to the recorded, if you really keep, with me. Is this way you talk with your customer. It was my very bad experience with customer care facility. After talking i regretted calling you.

I request you take appropriate action on my grievances at earliest possible otherwise i shall take this matter to appropriate forum and will not hesitate in resorting legal course for your such unfair and rude practice in dealing with your customer.

Siddhartha suripunj