[Resolved] Samsung India — Refrigerator Defect issue

dkp1

from Kolkata, West Bengal

Address:

Howrah, West Bengal, 711204

Refrigerator model no- RT28K3343D2, purchased on 10.12.2016. On 18.12.16 I complained for the defect, on 19.12.16 a person came but issue not resolved, on 20.12.16 again an engineer came worked for 2hours, but defect not resolved, engineer said product is defective and cannot be repaired. Now I am very much worried that wether I have been cheated by Samsung, because within 7 days of installation of my fridge, compressor is found defective and the representative of Samsung is telling that it cannot be repaired. Please help me as I am feeling cheated. I had very much faith on Samsung but now disappointed.

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd