[Resolved]  Samsung India — refrigerator model no-0gcj4abj200059

Address:	781022
Website:	www.samsung.com

Sir,
I had purchased a samsung refrigerator model no-0gcj4abj200059, for which i paid a amount of rs. 106000.00 on 15th may, 2017.
Two weeks later, the instrument gave problems related to the 'ice and water dispenser'. Accordingly i informed' great eastern treading co.', red stone, g. S. Road, guwahati-6 from where i had purchased the refrigerator. Promptly the agency sent a mechanic to examine the instrument and do the needful. He expressed his inability to find the solution. However, he filled up a form and stated that the service center would in day's time depute a technician to give a demo, fix the problem etc. This happened around the first week of june. Now it is almost close to two months since i have not been able to use the particular facility.
Having invested a sizable amount on the refrigerator, it is disconcerting to see the indifference and negligence of ' great eastern treading co.'. Besides reflecting utter lack of professionalism the agency has inflicted hardship on an innocent customer who has enormously busy work schedule. To say the least i would question whether this agency should at all be authorized to deal with sales of dignified company like samsung.
My experience with ' great eastern treading co.', has become eyeopener to a number of acquaintances about the quality of service being rendered. I request that the matter be attended on priority, so that no further escalation is required.

With regards,
Dr. Ila das
H no-4, bylane-1, jerenga path
Jayanagar, sixmile
Guwahati
Assam-22