[Resolved]  Samsung India — Refrigerator model (Rs21hstpn1/xtl) cooling issue

Address:	Gurgaon, Haryana, 122202
Website:	www.samsung.com/in/support

I'm very annoyed and disappointed with samsung service. I had initiated the first complaint on 4th may, 2017 and today is 22nd may, 2017 with no support of fixing the refrigerator. There were complaints reference no.'s [protected], [protected] and [protected] and last escalation complaint reference no. [protected]. I want my refrigerator to be fixed what excuse of parts not available. Samsung service center krish electronics d-5, nandavan industrial estate, teen hath naka, thane (West) is not at all helpful.
Why would a consumer send the refrigerator to service center? Obviously to repair and if the parts are not repairable then get the parts give us the estimation of the repairs. Samsung cannot say it will not be fixed as parts are not available. Is samsung aware that it's brand value has already got tarnished. Refrigerator of rs 80000/- bought 4 years 10 months cannot just have a value of 10% depreciation.
Today is the era of stiff competition and the publicity of mouth has more value because then the consumer sows the trust in the brand name. All my appliances which have samsung brand are going to be replaced by another brand once their product life cycle ends.
Initially i thought the escalation senior executive, customer experience would be helpful but it is also not providing proper assistance.

Regards,
Shabbir shah