Samsung India — refrigerator model rt26g
KrKrishnan Ramakrishnan on Dec 28, 2017
Bad service-1st complaint registered on line chat in october an authorised service engineer came and replaced the thermostat which went bad in 1 month
Again complaint registered - this time on the toll free no and again an engineer turns up-from a different authorised service centre-and agin the thermostat was changed - with a 6 month warrenty for the part
In december the same situation-the fridge does not cool
The folks on the on line chat are intrested in chatting not to provide solutions beyond booking a complaint
Is this service???
[Dec 28, 2017] Samsung India customer support has been notified about the posted complaint.
Samsung India Customer Care's response, Dec 29, 2017
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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