[Resolved] Samsung India — refrigerator not working

kamalsupolia

from Jammu, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir

I complianed on 16.05.2018 regarding non functioning of my refrigerator vide product - rt39hdagesl/tl-ref-ff-sno-obld4dbg302917. Engineer visit and told us ac part of refrigerator is not functioning. I request him to change the part as earlier as possible. Days are to much hot and very difficult with out refrigrator. Even samsung brand has name and fame, but your service centre explains that there is no spare part to change and we have to order the same and process takes some days. Even i am usining all the samsung brands tv. Fridge. Moble phones and have faith on the company, s name. Please do the needfull and repair my refrigrator with in hours. I am living at city jammu and have this type of service and if i belongs from village then your company takes years to provide the service.

With regards
Kamal kishore sharma
Hno-184 lane 21 greater kailash jammu
Ph-[protected]/[protected]/[protected]/[protected]

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Jul 1, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd