[Resolved] Samsung India — refrigerator part not available and hence forced to purchase a new refrigerator
Pune, Pune District, Maharashtra, India
NaNandita1 on Feb 27, 2018
I bought a samsung refrigerator (Rt32cdux1/ht1) on 30th apr 2011. It suddenly stopped cooling and the compressor switched off on 24th dec 2017. The service was very shoddy and despite multiple calls to the call-center the service engineer changed a part (Pcb) on 6th january 2018. The problem did not get resolved, but now the freezer was working but not the rest. So again after rigorous follow ups, the sensor was changed but the new sensor was also faulty. Each time post registration of complaint the service was super slow and i need to constantly follow up for clarity and updates and had to escalate multiple times before the service engineer even visited. So raised the complaint again and this time a senior engineer visited who recommended that the new sensor was defective. It was changed duly but the problem persisted and after escalation a branch office engineer visited and it finally came out that the first part which had been replaced was from an alternate model and the exact part is not available with samsung. This was finally disclosed to us on friday again when i kept pursuing for the updates. Now finally after 3 months, i get to know i have no option but to buy a new refrigerator. I demand for appropriate compensation, for the 3 months of surviving without a refrigerator and then shelling out money to buy a new one for no fault of ours. Else we will be left with no option but to look for justice in court of law.
Complaint marked as Resolved Apr 4, 2018
[Feb 27, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Feb 27, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Samsung India Electronics Pvt Ltd
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