[Resolved] Samsung India — refrigerator : poor product quality & worst customer service | |||||
Product : rs554nrua1j Serial number : y7gd4abj500021 Date of purchase : 07/jun/2017 Date of complaint : from 2nd day after installation Problem : door abnormal noise (Freezer door) From day 2 observed freezer door noise and complained.1st time service engineer visited and solved. Again after 2hrs problem noticed. After that did many escalation / mails to ceo etc, but nothing happened. After 3 weeks again service team visited and applied grease on the hinge and no after a day observed some stuck in the door. When called again the service engineer told that this noise is normal since they are not able to solve the problem. Very worst customer service never experienced in my life Was this information helpful? | |||||
Aug 24, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
 2 Comments | |||||
Comments
Dear Mr.Hung
This is in reference to your email dated 08/11/2017 regarding my complaint for Samsung LED TV bearing UA50J5570AUMXL & Serial Number 0A2Y3ZSH200343B. .
Since 50 days I am receiving same reply that your company need to function in conformity to the company policies.
Yesterday I asks simple 3 questions in r/o your company policies ie.
• Samsung count guarantee period from date of purchasing the goods or from date of installation.
• What if delay of installation is due to SAMSUNG parts.
If customer demands to see JOB CARDS then SAMSUNG provide to customer or not, Since Jobcard is vital documents for customer in which he record his satisfaction or dissatisfaction.
Instead of getting simple and plain reply this time also I received same robotic reply. It’s seem in your office instead of human being some robot is sitting and always reply on behalf of customer care representative. Also it was quoted in your email that some telephonic conversation happened on 8.11.2017 after my email, was completely falls, no conversation took place between Samsung and myself on 8.11.17.
I don’t know you ie. Mr.Hong are viewing email or not, but in India if anybody write letter, email or twitt to Hon’ble Prime Minister then he himself reply on his own name, and I hope you don’t consider yourself above Prime Minister of India as far as you wants to do business here.
Second your customer care beliefs that all law abiding, policy lover person are only found in SAMSUNG company and rest of India don’t belief in law and policies.
Third, Being a Law Graduate from one of the premier university of this country, I needn’t learn from Samsung about rule, policies and law of the land .
We Indians are law abiding citizen Myself too, but by ignoring my rights you are trying to impose TALIBANI LAW.
Hence I accept direct reply of my 3 query, also since I am writing to you directly hence I can’t deal with ROBOT which are function with different name in your office, and I held you responsible for any injustice.
Regards
SANJAY DWIVEDI
Mob. [protected]
This is in reference to your email dated 08/11/2017 regarding my complaint for Samsung LED TV bearing UA50J5570AUMXL & Serial Number 0A2Y3ZSH200343B. .
Since 50 days I am receiving same reply that your company need to function in conformity to the company policies.
Yesterday I asks simple 3 questions in r/o your company policies ie.
• Samsung count guarantee period from date of purchasing the goods or from date of installation.
• What if delay of installation is due to SAMSUNG parts.
If customer demands to see JOB CARDS then SAMSUNG provide to customer or not, Since Jobcard is vital documents for customer in which he record his satisfaction or dissatisfaction.
Instead of getting simple and plain reply this time also I received same robotic reply. It’s seem in your office instead of human being some robot is sitting and always reply on behalf of customer care representative. Also it was quoted in your email that some telephonic conversation happened on 8.11.2017 after my email, was completely falls, no conversation took place between Samsung and myself on 8.11.17.
I don’t know you ie. Mr.Hong are viewing email or not, but in India if anybody write letter, email or twitt to Hon’ble Prime Minister then he himself reply on his own name, and I hope you don’t consider yourself above Prime Minister of India as far as you wants to do business here.
Second your customer care beliefs that all law abiding, policy lover person are only found in SAMSUNG company and rest of India don’t belief in law and policies.
Third, Being a Law Graduate from one of the premier university of this country, I needn’t learn from Samsung about rule, policies and law of the land .
We Indians are law abiding citizen Myself too, but by ignoring my rights you are trying to impose TALIBANI LAW.
Hence I accept direct reply of my 3 query, also since I am writing to you directly hence I can’t deal with ROBOT which are function with different name in your office, and I held you responsible for any injustice.
Regards
SANJAY DWIVEDI
Mob. [protected]
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I make complaint to SAMSUNG INDIA, while service order no. [protected], First they assure me to change of panel under warranty later they starts demanding Rs. 30000 for change of panel. I tried to contact Mr. Ghosh service head of RAIPUR SAMSUNG INDIA, but Tech. of the company never provided his no. and told me he never talk to customer in service matter. I contacted each and every person in Samsung, but my issue didn't resolved, finally I lodge online complaint to consumer forum. It's annoyed them and closed my complaint. one tech. in evening informed me that they are going to close my complaint, If you desire lodge complaint again. He also told me that there is no gain in lodging complaint and writing email, Since Samsung is very big company and they are capable to manage everything and everybody including consumer forum.
The behaviour and attitude of Samsung is pathetic, and they are behaving in a manner how 150 yrs. back East India company was doing. How TV turns faulty after 14 months of purchasing and 11months of installing.
I am demanding Job card where date of installation is mention but till today they didn't provided me.
3 days back Hon'ble PM told the nation for stronger consumer protection law but till that time SAMSUNG INDIA torture the customer.
Sanjay Dwivedi
Bhilai
Mobile-[protected]
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd