[Resolved]  Samsung India — refrigerator repair not done since nov 15th 2018

Address:

Chennai, Tamil Nadu, 600097

I bring to your notice after a month long pain and agony following up with your customer care in chennai - India in regards to my refrigerator which i had bought last year May 2017.

It is a 4 door refrigerator - RF28K9380SG French Door with Showcase 826 L
and it has been not functioning since Nov 15th 2018 . I had raised a complaint on nov 15th and till date 5 teams have come and replaced 3 to 4 parts and last 10 days they have been saying that they will rectify it and now there is no call and if we call the customer care they say the head office is following it up and they say they will arrange a call back but upto this time there has been no call.

I have recorded all the conversations and the report for the last 25 days and today i appeal to you to step in and look into and sort out this failing which i will be forced to go to social media / consumer court and spread this worst experience with Samsung.

Hope you do the needful immediately. My contact no is + 91 - [protected].

I have no words to express about the irresponsible Indian customer team . If this is going to be the state it will be a very pathetic situation for all your customers who have kept faith in your brand.

To my knowledge they have still not diagnosed the correct issue. Last week a person from the head office called me and assured sure by Friday he will get it done failing which the product specialist will come in person by saturday and get it sorted but now no one is responding.