[Resolved] Samsung India — refrigerator rt56k6378sl/tl

nehsehgal

from Noida, Uttar Pradesh

Address:

Faridabad, Haryana, 121007

Dear Sir
I have purchased a Samsung Refrigerator on 15th April'19 under the scheme of 15% cashback on icici credit card. Firstly the dealer with whom I did this transaction took payment on 15th April and delivered my refrigerator on 26th April which was really a pathetic delivery service from Samsung or so called dealer 'MS Electro Plaza', NIT, Faridabad.
Suddenly after two months I received a mail from Samsung which shows that your transaction of refrigerator got cancelled and we are taking back our Samsung smart club points which I ignored because I was least bothered about those points.
But as my 90days are going to be over soon, when I contacted Samsung Customer Care for the cash back, they say that they will get back to me soon but still no reply from there side.
Kindly do the needful and resolve my problem of cash back as early as possible.
Thanks

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Aug 12, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd