[Resolved] Samsung India — refrigerator service

sujaya alva

from Bengaluru, Karnataka

Address:	575004
Website:	gmail

I am Yamini Alva, bought a refrigerator from Reliance Digital store, Mangalore on 03.11.2013 paid Rs.90, 000. Enclosed is the bill.
1. My 1st complaint was in April 2018 : for no cooling of freezer only. I lodged a complaint at where the refrigerator was purchased and It was rectified by R logic Technology Services (I) Pvt Ltd at a cost of Rs.2, 252.
2.Similar complaint was occurred in October 2018 again, when complaint was lodged, person came and simply dragged the issue for 1 month and again gave a bill for Rs. 2, 273, which was duly paid . There was no result, hence we called once again, the service person asked us to keep the fridge shut for 24 hours etc etc then never turned . From the other side we did not get any thing other than rude following reply.

Fridge condenser is gone, guarantee period is over, our service is only upto guarantee period. Gave phone no of manager which is un answered.
Samsung fridge life is only 5 years, now you have to discard etc...Your toll free number phone is simply passed from one hand to other.

My humble request is get us our repaired, if not possible make arrangement, you can collect the payment for the same. We are also very busy, we feel very sad to hear rude reply from the same technicians who made us feel very proud when the refrigerator is being purchased. All the bills are attached for your refference.

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Feb 14, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jan 22, 2019

Updated by sujaya alva Thank you SAMSUNG for fooling Indian consumers. 4 year old SAMSUNG Refrigerator bought for Rs 90, 000 is used as s book shelf.
Is Indian market is used as dumping yard by the foreign brand consumer goods like refrigerator . What a wise method, we Indian consumers are made to believe that goods are manufactured and assembled in the country of production and make ornamental fine exterior finish and sell it to us at exorbitant price. Pre independent era we were ruled by a foreign country by dividing Indian citizens. Now same tactics are used for dumping foreign brands in India in the guise of sales. Our people are paid incentives for achieving the sales and our own people deceive us by hiding the facts known to them.
I purchased a SAMSUNG refrigerator paying 90, 000. I was lured to buy that by talking high of the product. Now I spoke to persons from sales man to high level marketing executive, they are trained to talk to the customers instead of training them to give service. Every one was saying life of SANSUNG refrigerator is 5 years. The coil in the condenser will be rusted. What is the meaning of rusting, scrap material is utilized in the manufacture of condenser for refrigerators being sent to Indian market. Then why write in bold 10 years warranty on display. Only the word written 10 years is not rusted.
Wanted to lodge online complaint in the portal, was shocked to see similar innumerable complaints.
So it is time we start buying Indian made consumer products like refrigerator .
Shame on you SAMSUNG and our Indian brothers and sisters working for them for cooperating with them for lies.

Jan 22, 2019

Updated by sujaya alva My refrigerator was working, only freezer was not working. Now your half baked service personnel who are only trained to listen and talk spoiled the entire refrigerator. Who is responsible for the irresponsibly of your employees. You sell your, products under truthful conditions, dont sell with false conditions. Now you wanted to buy back my fridge for Rs. 8, 600. Is it to redo and sell the same for another customer? If the condenser of my fridge is rusted, I have no doubt that you sold me old re fabricated fridge purchased by you from a customer on depreciated value. DONT WORRY Ii WILL DONATE THIS SAMSUNG FRIDGE OF MINE TO A PUBLIC LIBRARY AS A BOOK SHELF SO THAT YOUR PRODUCT IS ADVERTISED WELL.