[Resolved] Samsung India — refrigerator vegetable box broken at joint point product-sn. rt28n3424sl | |||
I was purchase refrigerator last moth on 14-10.2018, vegetable box has been broken at joint point. I have logged a call on 15.11.2018, and your technician visited to see the product but he was not response any thing. He said service center will call you. Your service agent asking charge to replacement the broken box, it is under warranty and it is not any physical damage of product, it quality issue. If your product getting broken in within one month so that we are face a problem. I am using your product since 10 years but never face such issue, but after this experience it very difficult to believe on you brand value. I hope any one will take it sincerely and do the needful I want to replacement of vegetable box Product, where purchased or serial number rt28n3424sl Previous sr number [protected] Regards Amit [protected] Was this information helpful? | |||
Nov 22, 2018 Complaint marked as Resolved Not Completed, Till Now not received any response Samsung India customer support has been notified about the posted complaint. Verified Support Nov 22, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Wrong jobs are posted by people (Not Samsung's employee) regarding the vacancy at Samsung! It is a complete hoax! No walk-in interviews are taking place at Samsung.
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My Phone lost.
Samsung India Customer Care's response, Nov 26, 2018
Verified Support
Dear Customer,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.
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