[Resolved] Samsung India — Refund of money for samsung inverter split AC

Nishu_ankit

from Mohali, Punjab

Address:	Lucknow, Uttar Pradesh, 226022
Website:	www.consumercomplaints.in

I bought Samsung Inverter split AC model no. AR18JV5NBWK on 28 february, 2017 from a showroom Value Plus Retail Mahanagar Ext. Lucknow for Rs.42000/- considering 10 years warranty on compressor. It got installed on the same day but it started giving problem the very first day. It was not cooling properly.
I lodged the complaint later on, service engineer came to my house and checked my AC. On inspection he found that the outdoor unit (AR18JV5NBWKXNA)and indoor (AR18JV5NBWKNNA) unit were of different model and manufacturing date was of 2015, the plate by which it was supported was not original as well. He told me that I will be refunded back with the money.
So after a month with lots of follow ups with customer care n samsung company, I got refund of Rs.42000 on my name on 22 march 2017 (Invoice no. [protected]) from the hongkong and shanghai banking corp ltd.(cheque no.931979)
But again there was a fault, the account number which was there was misprinted by the company employees.
I handed back that cheque and they told me that they will resolve the problem soon.
From that day, till now, its been a month I havnt got any response and confirmation. Nobody is answering my calls and even reverting me back. I am facing problem as EMI for the same has been deducted from my account .
I am not getting satisfactory reply from the company nor about the reissue of the cheque.
May I request you to please help me taking up this issue with m/s samsung enabling me to get my money back.

Yours sincerely
Ankit mishra.
Lucknow
[protected]

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May 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

May 05, 2017

Updated by Nishu_ankit Thanks for the reply sir... I got a call the same day but i m facing the same problem. I havnt got any feedback about when and how my money will b refunded back.
My calls are just been transferred from here to there. No response yet.
If you can see into my matter again, that would be really great. Else I have to take serious step regarding the same. Even i got fed up calling again n again.