[Resolved]  Samsung India — refund of the unrepairable refrigerator

Address:Ghaziabad, Uttar Pradesh, 201009

Samsung Refrigerator gone bad in just 4yrs. I bought the double door samsung fridge in June 2014. The frdige stopped working in June 18, I applied for a repair in Samsung . They sent an engineer and engineer reported that the fridge is unrepairable and refund will be provided. I provided my bill to the engineer. After waiting for a week I contacted Samsung and they asked to wait for another 15 days.I contacted them after 15 days. To my surprise, they dont have any of my request in process or anything else. They just kept me waiting for 15 days without any reason. I applied again and another engineer contacted me this time . He informed me that they will provide only 10% of refund. They charged a depreciation rate of 22% per year. I am totally disappointed by their service, I want full refund for my product.Thats a manufacturing defect that internal piping of the fridge got eaten by rust in just 4 yrs.
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Aug 22, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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