[Resolved]  Samsung India — Regarding Change of PBA

Address:

Agra, Uttar Pradesh, 282005

DEAR SIR, I AM USING NOTE EDGE FROM 15/02/2015, BUT ON 20TH JAN 2017 MY HANDSET WAS CREATING PROBLEM OF AUTO POWER OFF & ON .
I SHOW IT TO YOUR AUTHORISED SAMSUNG SERVICE CENTRE .
THEY TOLD ME AFTER CHECKING IT THAT THEIR IS A PROBLEM OF PBA WHICH COST YOU RS13000/- ABOUT . I TOLD THEM TO REPLACE IT AND MAKE MY HANDSET OK.
ON 31/01/2017 THEY RETURNED MY HANDSET AFTER CHANGING ITS PARTS AND I PAYED THEM RS 13182/- .AND THEY TOLD ME THAT YOU HAVE GOT 3 MONTHS OF WARRANTY IF ANY PROBLEM APPEARES .
ON THE NEXT DAY THAT IS ON 01/02/2017, I AGAIN VISITED SERVICE CENTRE AS MY NETWORK IS MAKING PROBLEM . AS IT IS NOT SUPPORTING THE 4G NETWORK THEY TOLD ME THAT IT IS THE PROBLEM OF YOUR SERVICE PROVIDER OF AIRTEL .
SIR, I HAVE INSERTED THE AIRTEL 4G SIM BUT IT IS NOT WORKING & THE 2ND SIM I HAVE INSERTED OF JIO IT IS ALSO NOT WORKING .
I TELL YOU ONE THING BEFORE GIVING MY HANDSET I AM NOT FACING ANY PROBLEM OF NETWORK .
AGAIN ON 03/02/2017 I HAVE AGAIN VISITED THE SERVICE CENTER THEY TOLD ME SIR PLEASE WAIT NOW WE ARE UPGRADING YOUR HANSET SOFTWARE THEN YOUR PROBLEM WILL WE RESOLVED . BUT SIR THEN ALSO MY PROBLEM IS NOT RESOLVED . THEN THEY TOLD ME SIR YOU HAVE TO LEAVE YOUR HANDSET WE WILL AGAIN HAVE TO CHANGE THE PBA IT IS CREATING THE PROBLEM . NOW MY HANDSET IS WITH THEM .

I want 2 know 1 thing if they change that part again and after 1 week or 2 week later if the problem again persists then who will we responsible as you are providing me only 3 months warranty after paying a amount of RS 13182/- . And i don't hv so much of time as I m Legal Advisor, that I again and again visit their to get it Repair.
Sir it is requested to you to plz look after the matter and refund my handset amount or change my handset .

SENDING YOU THE SCANED COPY OF THE BILL, THE REPAIR BILL & THE ACKNOWLEDGEMENT OF SERVICE REQUEST .