[Resolved] Samsung India — Regarding G7 Mobile Display

anshipathak

from Chennai, Tamil Nadu

Address:	West Singhbhum, Jharkhand, 833201
Website:	www.samsung.com

I have a purchased Samsung j7 in march 2016 but unfortunately mobile displayed has black after a hanging on[protected]. as per guarantee of Samsung should be changed of display but customer care told me that your display has broken. but I assure you sir the display is not broken from my end. your service machine unable to understand of problem and judge . So please suggest me that how to solve the problem other wise I will go to court against your Samsung mobile company.

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Dec 27, 2016

Complaint marked as Resolved

No step taken by company to solve the problem.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 22, 2016

Updated by anshipathak Sir, once again I repeated you that we have purchased a samsung mobile since March but unfortunately broken of my display last 02 months before. we have changed display at your service center chaibasa jharkhand .and he is not provided me original bill of company, but on 20.12.2016 mobile at first hanging and not working properly last 02 hours and then we have start once again moible then not working properly, after few minutes mobile display automatically will be black. then go to service center and told my original fact but your service center is not understand and judge he told me your mobile display is broken. how is possible Sir. It is very surprise and unable to understand . My mobile number is [protected] and email id [protected]@rediffmail.com.
thanks

Dec 27, 2016

Updated by anshipathak what happens of my complain Sir...

Verified Support

Dec 28, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd