[Resolved] Samsung India — regarding my lost phone c7pro

Akash Mannadiar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421306

My phone was snatched on 4th of feb, and i'm paying the emi for next 10 months. The phone was almost brand new just 2 months old. I have the police fir copy with me lodged on the same day. There was no proceedings or updates from the local police. I want to know if the unique imei number is just for name sake or can we actually track the device by any means. I'm a happy customer of samsung since years. I want to know if samsung is really cared about a customer who shells out 25k to buy their product.

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Mar 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)