[Resolved]  Samsung India — regarding refund of rs 92999/- for defective product

Address:

PLOT NO 691,VILL-K.B.M,PO-CHAKDAHA,DIST-NADIA,PIN-741222, NEAR AJGUBITALA K B M YOUTH CLUB, Nadia, West Bengal, 741222

Respected sir

This is regarding return of s20ultra phone. Within received less than 24 hours i noticed the product is faulty and registered complain ticket #1588048 for return and refund. It is on good faith of samsung reputed company i brought the new s20ultra phone order id
Order number [protected]
Order date 2/24/2020, 9:17:06 pm
Order total ₹92, 999.00
Received 18.03.2020 12 pm around
. Soon after received the product i noticed a huge no of defects in the phone.

1. Heating at its best even normal apps use not able to hold the phone in hand. I feel nervous by seeing the heat generating. I may suffer health issue for this.
2. Wifi not working properly. Browsing very slow. I buy the best phone for my extremely busy schedule so that i no need any type of disturbance in work.
3. Various many problems, like when the phone connected to pc for usb data tethering all aaps hanged whatsapp.. Ect
4. Many time need to scroll to get the pattern visible to unlock the phone.
5. When charging phone getting full heated.
So i request you to return the product immediately as i registered the issue less than 24 hours of delivery.

Otherwise i have to move higher authorities for refund.

I simply don't want a defective product by paying 92999/- and wasting my full energy.

Kindly open the ticket #1588048 and arrange to return the product immediately.

It is reputation of a brand we like. Hope i will get positive response from you soon for arrangement of pickup to return the phone immediately and issue refund.

The samsung india harrashing a lot in processing a refund. Is this a reputyed company attutude

Somnath dey
[protected]