[Resolved]  Samsung India — regarding repairing of samsung refrigerator side by side

Sir,
I had purchased a refrigerator made by samsung nearly 3 years ago. After some period of successful working, it got some problem. I contacted samsung customer care, one of the company representative came and rectified the same.in the process of rectification of refrigerator, he burnt the foam of lower-back part of the fridge, surprisingly, fridge started working. So, i ignored the burnt story. With the due course of time, all things were going fine. Some 25 days ago, my fridge stop working normally. Therefore, i called samsung customer care and another representative came and to my surprise, he said that this fridge could not be repaired again because of the same burnt foam lower back part and if they do then they would not be able to pack the same. It can be processed at thailand only. Please help me out by repairing my fridge so that i can use it. Otherwise, my hard earned money go into vain. I am waiting for your positive reply.

Here are the fridge details :
Samsung refrigearator - side-by-side
Model - rs21hstwa1
Power - 220v/ 50 hz
Compressor - mkv190gl2j/e01
Model code - rs21hstwa1/xtl
Serial no. - w68543af800319h

Thanking you

Yours faithfully,
Muskan rana
+91 [protected], [protected]