[Resolved]  Samsung India — regarding repeated problems in samsung front load washing machine

Address:Deoria, Uttar Pradesh, 274001

I have bought the samsung front load washing machine on 14 july 2017 (Product no. Ww60m206lma/tl). I have discovered that the door of machine is not locking and the display is not working. The machine has faced the the same problem two times earlier
Since the product is still under guarantee period i request you to confirm whether you will arrange for the item to be collected and provide me the new product or reimburse me for the cost of returning it. I am attaching the bill along with this letter.
I request you to recieving your satisfactory proposals for settlement of my claim within 7 days of date of this letter.
You can contact me at my mobile number [protected]
Yours sincerely
Kiran srivastava
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Feb 13, 2018
Complaint marked as Resolved 
The damaged part was replaced with a new one by the Samsung engineer. And the assurance is given that the machine will be replaced if same problem will occur further
Samsung India customer support has been notified about the posted complaint.
Apr 24, 2018
Updated by Kiran_18
The same problem has again occured and this is the fourth time that the machine is not working. Since it is still in guarantee period i want the machine to be replaced or reimburse me for the cost of returning it.
(Product no. Ww60m206lma/tl)
I request you to recieving your satisfactory proposals for settlement of my claim without delay.
You can contact me at my mobile number [protected]
Yours sincerely
Kiran srivastava

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