[Resolved] Samsung India — Regarding samsung s7 edge battery swelling | |||||
Sir, My name is yashwanth, mechanical engineer for water treatment equipment manufacturing company in mysore, and i owned a samsung s7edge and on 09/07/2016 in mysore city. Iam facing battery swelling to battery failure under normal warranty period itself, the above said problem was identified on 22/05/2017 by me, idont have any idea from how long it was there. I visited your service office for the same complaint and your service people advised me to get service repair under warranty for foc. Since the failure happened with in the warranty period i want my hand set to be replaced adn avail a new hand set, because the battery swelling happened purely because of manufacturing defect, even though i got my phone battery replaced i need some acknowledgement from the your service people that the battery which have replaced will be bearing further warranty for 1 year. I request any responsible person to take over my case and take responsible action because i believed in samsung, now let know why i should believe in samsung. Was this information helpful? | |||||
Jun 29, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 25, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
 2 Comments | |||||
Comments
These all products doesn't as per my order. We don't want to these items. So I want to back my money.
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Samsung India Customer Care's response, May 25, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Your service center Poor service I am continue follow up your customer care but not response customer care and service center Your service center phone no [protected]. But not response
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd