[Resolved]  Samsung India — reneging on extended warranty obligation

Dear sir,,

This is with reference to my samsung washing machine bearing serial no. W0285pdd501847k whose extended warranty is till 08/06/2018. I had made a complaint for repairs on 17/03/2018 by complaint no. [protected]

It is pathetic and insulting on the part of the company to suggest an amount which doesn't even cover the cost of the extended warranty amount paid to them. Technically what they are suggesting is it is my way or highway. Samsung has cheated its consumer by concocted agreement and i disagree with the 20% i. E rs.3000/- so suggested by them. I have paid samsung approx. Rs.3000/- as extended warranty amount if they don't honor their commitment than that is the money they would have to refund me with interest.. During the course of the extended warranty they have not provided me any service thus there has been no cost to them. How do i know that they are not lying and cheating me as this is the first instance of my complain and that too they are refusing. Further i don't accept their argument that the machine is quite old thus the parts are not available. This again reflects their mala-fide intention as they have sold the machine with a 10 years of motor warranty and provided me a 3 years of extended warranty. If they cannot manage their warranty obligation than it is a fit case of cheating on consumers.

They have not proved how they have arrived at the depreciation amount. As per income tax act equipment's are depreciated at a rate of 15% per year. They themselves have been promoting the machine with a 10 years of motor warranty indicating that the machine would last for 10 years thus technically by their logic the depreciation should be 10% per year. I have paid rs.15000/- as cost of machine, rs.2903/- as extended warranty (For which they have not provided me any service) charges thus my total cost is now rs. 17903/-. Even if i assume that they have been honest that they don't have the part (They have still not indicated what part is wrong) than by their own admission of 10 years of warranty and 10 % depreciation the refund should be rs.11747/-. Further if i add the cost incurred by me on servant @ rs.100/- per day than for 16 days of my complaint it would turn out to be rs.1600/- thus total refund would be rs.13347/-. If i am asking you rs.12000/- than it is very moderate and considerate.

My humble request all this while has been you get my machine repaired. For them it would be very simple to suggest taking money but for me it is an additional cost of buying a new machine. The pain and agony i am going through now is beyond recognition by samsung.

Thus i request them to see if the part is not available than get the same repaired at chip level and get my machine in workable condition. I once again ask them to kindly disclose what is wrong with my machine and what part is not available. Samsung have not even explored other options of providing me a exchange scheme wherein i can pay some money for the new machine. Hope some sense would prevail upon the company and realize that the company is renegading on its warranty obligation.

Awaiting urgent response for further action.