[Resolved] Samsung India — Repair of samsung a5 2016 (extra charges added)

mandy5183

from Delhi, Delhi

Address:	Chandigarh, Punjab, 160022
Website:	samsung mobile

I have registered a complaint vide Order no. [protected] dtd. 18.04.17 @ Samsung Care, Sector-22, Chandigarh in my Samsung A5 2016 model mobile phone as screen was fainted suddenly (phone is in warranty)
I would like to inform you that undersigned is not satisfied with the charges for description i.e. Tape Back Glass SVC of Rs.302.68/- added in the invoice no. [protected] dtd. 19.04.17

Recall the last repair of same mobile on 8th feb'17 vide inv no. [protected] dtd. 08.02.17 where problem was same but the charges for Tape Back Glass SVC was not added in invoice.
I would like to know that if the same repair was done in last complaint then why I was charged for Tape Back Glass SVC in this job done on 18.04.17

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Jun 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd