[Resolved]  Samsung India — repeat failures and insufficient solution to resolve defective refrigerator issue.

Address:

121004

Hi,

1. I purchased an expensive samsung refrigerator (~67000) in oct'14. But this product and organization has been harassing me for the last 4 years because of repeated failures and multiple down times.

2. Today i raised a complain number [protected] on 2nd apr'19 again

3. Every year this sub standard product or manufacturing defect product has caused us trouble and remained down multiple days, multiple times. Gas leakages multiple times, panel replacements, compressor replacement, half of cooling coil not working etc..

4. I have spent money and time to keep refrigerator running over 4 years besides inconvenience to family.

5. No permanent solution has been given by samsung team for years. Samsung team isn't serious to address the issue. My refrigerator is malfunctioning and samsung isn't providing a solution.

6. I want the product to be replaced by a good reliable product or refund or acceptable solution.

Appreciate a prompt and satisfactory resolution

Best regards
Saurabh
[protected]