[Resolved] Samsung India — Replaced back glass panel colour is different from original panel | |||||
On 02 feb 2017, I went to samsung service center vasundhra ghaziabad to change my samsung galaxy S7 back glass panel and paid 4033/- amount for the same...But when the samsung service center change my ordered S7 back glass model no. SM-G930FZDUINS, Sr. No. RZ8H30QR7YE is totally different colour from my previous original S7 back glass panel.My original back glass panel colour is Gold platinum but replaced new panel colour is not gold platinum..it is only simple gold...I want to complaint about this matter..Why Samsung providing this colour different from original..I need answer..It is totaly fraud from samsung ..my changed panel is not looking original see the attached claim bill and both my original break glass and new changed glass panel image..my TIN no. Is [protected], Claim no. is[protected].. Dear samsung company please give me answer for that..If I am paying 4033 amount for the part then I need it should be original and same as it comes with my packed galaxy S7 mobile.. Was this information helpful? | |||||
Feb 27, 2017 Complaint marked as Resolved Due to reason with difference in back glass panel colour samsung refund my money 4033/- which they have charged from me on 02-feb-2017..
They have refund me 4033/- on 23-feb-2017..
Thanks to samsung for the refund.. Samsung India customer support has been notified about the posted complaint. Verified Support Feb 07, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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