[Resolved] Samsung India — replacement of tv - very bad service from samsung

Raam Kumar Maruthachalam

Address:

Pune, Maharashtra, 411014

Our samsung tv had to be repaired in may 2017. Since then so many service reps have come home, checked on the tv, supplied at least 3 replacement tvs which were also reported to be defective. The replacement tvs which were defective were also taken back within few weeks of installing them. As of jan 2018, we are still stuck with our old tv with no effort made by samsung to replace it.
We have already paid an advance of 5k for the replacement.

We demand that the tv be replaced with another one that is not faulty, free of cost for all the delay and appauling service rendered by samsung.

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Feb 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd