[Resolved] Samsung India — replacement of tv - very bad service from samsung

1 Review
 Raam Kumar Maruthachalam on Jan 3, 2018
Our samsung tv had to be repaired in may 2017. Since then so many service reps have come home, checked on the tv, supplied at least 3 replacement tvs which were also reported to be defective. The replacement tvs which were defective were also taken back within few weeks of installing them. As of jan 2018, we are still stuck with our old tv with no effort made by samsung to replace it.
We have already paid an advance of 5k for the replacement.

We demand that the tv be replaced with another one that is not faulty, free of cost for all the delay and appauling service rendered by samsung.
Complaint marked as Resolved Feb 6, 2018

Complaint Status

[Jan 03, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Jan 03, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - replacement of tv - very bad service from samsung