[Resolved] Samsung India — Replacement or refund not got

JatiinKumarr

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110066
Website:	www.samsung.com/in/support

This is regarding the Samsung mobile phone that I’ve submitted on 4th November’16 on your service center located in Sector-3, Noida ( HCL Services Limited, D-1 ) and still I’m waiting for my mobile.

I’m trying to reach you on your given number [protected] but It is not getting contacted. So what should I do ?.

Bill Number : [protected]

Last time I’ve spoken with one your executive and he has updated me that my replacement request has been confirm and I’ll get new replacement mobile within max 10-15 days but I haven’t received any call from your side or neither your given number is contactable.

Executive committed me that I'll get my product by Tuesday maximum but again they are repeating the same thing that it will some time and they are not even giving me the exact time for the same.

So please help me out for getting my mobile or refund.

I have talked in your customer care number[protected] and executive is not really helping me out as I was telling him to transfer my call to any senior but he is telling that there is no senior.

And I want my refund or replacement asap.

Was this information helpful?

No (0)

Yes (0)

Jan 12, 2017

Complaint marked as Resolved

Finally after so many escalations and follow up I've got my refund. Thanks consumer forum and thanks Samsung for refund. Best Regards Jatin Kumar

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 29, 2016

Updated by JatiinKumarr I haven't got any resolution yet.

Will SAMSUNG give any resolution to their customers or they just want to trouble the customers . ???

I got a call from your representative on 24th Dec saying that I will get the REFUND DD by Max. 7-10 days but as of now there is no update regarding the same and as of now no one is eager to picking up the calls.

As today is 29th Dec'16 and they have given me the time till 3rd Jan'17 Max so I'll wait till given time.

And if Samsung failure to provide me the DD by that time then I want any other compensation or last option remains that I need to take this case to the higher authorities.

Best Regards
Jatin Kumar